This course will help you to work as Call Centre Agent, Customer Care Executive, Telephone Operator, Front Office Executive in BPOs, KPOs and corporate companies.

Course will focus on:
• Essential qualities of a Call Centre Agent
• Effective Communication Skills
• Various fluency techniques through interactive sessions
• Increasing confidence & fluency in speaking skills
• Develop appropriate intonation and Voice projection
• Focus on specific problem sounds
• Neutral Accent
• Telephone Etiquettes
• Interview Rehearsal

Duration: Five Weeks interactive sessions and Skills Lab training.  

Study materials and computer aided audio-visual facilities.

For registration and details, Call on 9539 051 386, 8943 328 266

Flexible Timing, holiday and evening batches for working professionals and students
Regular and Fast Track

Hostel facility available near the Institute

Manjeri Centre Address: Institute of English, 2nd Floor, City Tower, Pandikkad Road, MANJERI, Malappuram Dt, Kerala.
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